Shipping Information & Return Policy
Orders will process for shipping within two business days, or expedited orders will process within 1 business day, unless otherwise specified (including backorders, pre-sales, etc.). For standard shipping, please allow an additional 5 business days for U.S. shipping or 10 business days for international shipping, unless otherwise specified. Expedited shipping options may be available for an additional fee.
Product shipments may be subject to customs fees, taxes and import duties of the destination country to which your order ships. These charges are always the recipient’s responsibility.
Shipping delays may occur during holiday season due to increased demand and weather conditions.
Free shipping is available on orders sent within the United States, including APO/military addresses containing a U.S. zip code. After entering a valid U.S. address during the checkout process, you may select free shipping. Wiley Efficient Learning reserves the right to use the lowest cost means for free shipping. Expedited shipping options may be available for an additional fee.
We stand behind our products and want to ensure our customers are completely satisfied.
In the event you are unsatisfied with your purchase, a full refund (less shipping fees and e-book charges) will be issued upon request within 10 business days of purchase. Refunds will not be issued after this time. Shipping fees will be deducted from your refund. You will be responsible for the shipping fees to return the physical materials. Refunds of physical materials must be returned in as-new condition within 14 days of the refund agreement and will be inspected upon receipt. This refund agreement is subject to change without notice.
For customers receiving a gift card or a rebate check as part of your purchase, the amount of the gift card or rebate check will be deducted from your refund.
For customers selecting the e-Textbooks/eBooks/pdfs option with their purchase, Wiley Efficient Learning e-Textbooks are distributed through a partnership with VitalSource Bookshelf and are not eligible for a refund.
To request a refund, please contact us.